Terms and Conditions

Who can play

You must be at least 18 or meet the legal age for online gaming where you live, whichever requirement applies to you. We may ask for proof of age. Access may be restricted and your account may be suspended if you do not meet this requirement.

Residents of restricted countries cannot deposit or play for real money. You are responsible for checking whether online gaming is permitted where you live. You must not use a VPN.

Your account

Register personally and keep only one personal account. Multiple accounts can be terminated and all payouts suspended. One account must not be shared with another person, including a minor. Use Zotabet only for your own play, not for commercial profit.

Keep your login details private. You must not give a third party access to your account. If IP addresses overlap between two or more accounts, we may suspend access and confiscate funds. Our decision on an IP overlap is final.

Your registration details must be complete and accurate. They include your first and last name, residential address, valid e-mail address, date of birth and valid identification showing that you meet the applicable age requirement. We may ask for a passport or another identity document, proof of address, payment evidence, proof of source of funds or further documents. We may also run additional checks and suspend the account until the information is satisfactory.

Provide every requested document by the stated deadline. Documents used for verification must be in Latin or Cyrillic script. If you cannot provide them in either script, we may require a video verification in which you present the documents.

If you refuse a request, or if your documents do not match the actual information, we may close your account and confiscate the funds in it. False, incomplete, inaccurate or misleading registration information may also lead to immediate closure and cancellation of the balance. Review of KYC documents may take up to 30 working days after all requested files have been provided.

Making a deposit

Use only a payment method registered in your own name. If a security check finds a third-party deposit, we confiscate the winnings and send the deposit back to whoever owns that payment account. We are not responsible for funds lost through a third-party payment account.

Ask support which payment methods are suitable for where you live. Each method has its own minimum and maximum, shown in the cashier when you choose it.

Requesting a withdrawal

We may check your identity before processing a payout. A refund or withdrawal may be held while that check is completed. False or incomplete personal information may cause a withdrawal to be refused and the account terminated. We will notify you by e-mail if that happens.

If the total bets placed since your last deposit are less than three times that deposit, we may charge the transaction processing fees connected with deposits and withdrawals. This remains our decision.

The maximum amount processed is €15,000 per day and €100,000 per month for fiat withdrawals. For crypto withdrawals, it is €75,000 per day and €250,000 per month. A particular promotion may set different terms. Limits may also be higher for some VIP levels.

We try to reach you about every withdrawal you request. If we cannot reach you within two weeks of the request, your account may be locked because KYC was not completed. If your KYC information is still incomplete 40 days after we ask for it, winnings from bonus or real-money play may be forfeited.

Availability of a payment method does not guarantee that every payment will succeed.

How bonuses work

Bonuses are non-sticky. Real money is used before bonus funds, and you cannot withdraw until the wagering requirement has been completed. You may refuse a bonus.

Only one bonus is allowed per person, household, device, IP address and payment method. Live dealer games do not contribute to bonus wagering. A no-deposit bonus has a default wagering requirement of 50 times the bonus and a default maximum withdrawal of 10 times the bonus. A deposit bonus has a default wagering requirement of 35 times the deposit plus bonus and a default maximum withdrawal of 10 times the bonus. Different terms for a particular bonus take priority.

Advantage play may lead us to cancel bonuses and related winnings. This includes low-risk roulette strategies such as equal bets on opposing outcomes or covering 25 or more of 37 numbers.

Fraud, disputes and payment reversals

Fraud includes collusion, cheating, forged documents, false registration details, multiple accounts, chargebacks and payment denials. Suspected fraud may lead to account closure and suspended or cancelled payouts. We may also report the activity to a regulator.

Do not manipulate our systems or exploit a software error. Report any error promptly. We may withhold payments where manipulation is suspected or evidenced, seek reimbursement for resulting costs, and pursue criminal charges against anyone who manipulates or tries to manipulate the system.

A Bitcoin transaction flagged as replace-by-fee may cause the associated account to be closed immediately and the winnings withheld.

When an account becomes dormant

An account is dormant after more than 12 full months without a login. From the 13th month, we may deduct a monthly maintenance fee of €25 while the balance remains positive. If the balance is below €25, we may take the smaller remaining balance as the fee.

After more than 48 months of inactivity, we may close the account and deduct the remaining balance. Contact support about reinstating a closed dormant account or recovering funds held in it. We may require current documents, proof of source of funds, an interview or a clear photo of you with current documents before closing or paying from a dormant account. Payment may be withheld and the account suspended until you provide the requested information. Failure to provide it within one month may result in permanent closure.

When play appears harmful

We screen for signs of gambling addiction under our internal rules. Excessive time spent playing, frequent large deposits without reasonable control and repeated requests for higher limits may be signs. We may close your account and suspend access when we identify them.

Your balance is not a bank account

Your Zotabet account does not earn interest. We do not provide currency conversion or exchange services, including exchange between fiat and crypto.

Who provides the service

You contract with Metlait SRL, registered in Costa Rica under number 3-102-911867 and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202509073-FI2. We may change these terms when needed and will notify you of significant changes where possible.