Privacy Policy
What information do we collect
Our Casino is operated by Metlait SRL, and we decide how and why personal data is processed for our relationship with you.
The information we may collect includes:
- Identity data: your name and username, your date of birth, your gender and nationality, and the numbers of official documents such as a passport or ID card.
- Contact data such as your residential address, proof of address, e-mail address and telephone number.
- Financial and transaction data such as bank or payment card details, deposits, withdrawals, other transactions and documents showing your source of funds or wealth.
- Gaming activity such as games played, login and logout times, wagers, bonus use and responsible-gaming interventions.
- Technical data such as your IP address, location, login credentials, browser and operating system details, time zone and device information.
- Marketing preferences, support communications and other information you choose to provide.
Where does the information come from
You give us data when you register, manage your account or communicate with us. We may also receive it from verification services, financial and payment providers, regulatory authorities, responsible-gaming databases, and marketing or affiliate partners.
Why do we use it
We process personal data to provide our services, verify customers, meet regulatory duties, prevent fraud and manage risk. We also use it to maintain security, resolve technical problems, understand service use and improve customer support.
With consent, or where our interests allow it, data may be used for relevant marketing, personalisation and tailored advertising. You can withdraw consent where it is the basis for processing.
Who may receive your data
Data may be shared with companies in our group, game and payment providers, verification tools, regulators, marketing partners, service providers and professional advisers. Advisers may include lawyers, accountants and notaries. Data may also be transferred as part of a merger, acquisition or sale, with notice before that change. Recipients are limited to the purpose for which the data is shared and are subject to data and security obligations.
How long do we keep it
We keep personal data only while it is needed for the purpose for which it was collected or to meet retention duties. Anti-money laundering records are kept for at least five years after your account closes. Tax and dispute needs may require other records to be retained. When information is no longer needed, we delete it securely or remove its connection to you.
What can you ask us to do
Depending on the circumstances, you may:
- Ask for access to your personal data.
- Correct incomplete or inaccurate data.
- Request deletion, subject to retention duties.
- Restrict certain processing.
- Request data portability.
- Object to processing based on our interests or used for marketing.
- Withdraw consent at any time where consent applies.
- Complain to a data protection authority.
What about minors
Our services are for people who are at least 18 and meet the legal gambling age where they live. We do not knowingly collect or process data from anyone below that age. If we learn that a minor's data was submitted, we will take steps to delete it and respond as required.
How can you contact us
Send privacy questions or requests to [email protected].